Ticketmaster wins big at the Ticketing Technology Awards 2016

It was a huge night for Ticketmaster last night, winning two prizes at the Ticketing Technology Awards in Dublin.

Back in March we were lucky enough to be nominated for five different awards:

  • The Customer Service Award – Lisa Cobham, RWC15/Ticketmaster UK
  • Sales & Marketing Award – Platinum by Ticketmaster
  • Executive Of The Year Award – Sam Isles, VP Artist Services, Ticketmaster
  • CRM/Data Tool Award – Ticketmaster Live Analytics
  • Product Innovation Award – Collector Ticket by Ticketmaster

Last night the Ticketmaster team were a very happy bunch after taking home the awards for Best Product Innovation for Collector Tickets, and Executive of the Year to our very own Sam Isles –  Vice President, Artist Services, Ticketmaster International and Managing Director, TicketWeb.


In an ever-increasing technological world, where digital and e-tickets are fast becoming standard place, the genius minds at Ticketmaster decided to introduce a special kind of ticket just for the fans – The Collector Ticket. This premium, high quality, physical ticket that acts as a collectable souvenir that fans can keep, as well as entry to the event, is the only product of its type available in the marketplace making it super unique for fans.

Sam Isles has worked in ticketing for almost three decades. Like many people in the industry, Sam started her career behind the window of a box office in her teens. From there she rose to Vice President of Artist Services for Ticketmaster International in 2012, and the role of Managing Director of TicketWeb in 2014. Over the last 10 years Sam has worked tirelessly with promoters, artists, agents and managers to help them meet their objectives, and to bring the fan closer to the artist.

A big congratulations to Peter Quinlan who was proud to collect the award for Best Product Innovation for the Collector Ticket. He collected this award on behalf of Phil Jennings, Melanie Schinck, Nigel Barrett, David Smith, Francois Thominet and his French team who were the visionaries behind this product, along with the Collector Ticket market team who have continued to work tirelessly on launching the Collector Ticket.

And of course a massive congratulations to Sam Isles along with her loyal and dedicated Artist Services and TicketWeb team.